The Cityviews group companies, which includes all of the entities specified below under “The Group” section, including its affiliates (collectively, the "Cityviews"), offers online gambling services, such as Royal Vegas, Platinum Play, 7 Sultans, Vegas Palms, Euro Palace, Piggs Peak, Red Flush, All Slots, All Jackpots, Wild Jack, JackpotsinaFlash, Spin Palace, Ruby Fortune, Mummys Gold, Cabaret Club, Jackpot City, Riverbelle, Lucky Nugget, Spin Casino, Gaming Club, both through websites, mobile apps and other online properties (collectively, the “Services”).
The Cityviews group is deeply committed to safeguard the privacy expectations of its users (“User(s)”, “you” or “your”). Accordingly, we have put in place this Privacy Notice, which outlines our data protection practices, including how we collect, use, disclose and protect your Personal Information, as well as your rights with respect to your Personal Information.
In this Privacy Notice, you can learn about:
We encourage you to read the Privacy Notice carefully and use it to make informed decisions. By visiting the Cityviews group’s websites, mobile apps or other online properties, or by creating an account through our Services, you hereby agree to the Privacy Notice.
If you have any questions (or comments) concerning your information, or this Privacy Notice, you are welcome to contact our Data Protection Officer at:
Cityviews group includes the following companies:
We collect two types of information from our Users:
The first type of information is information that identifies or may reasonably identify an individual with reasonable effort (“Personal Information”). Personal Information which is being gathered may consist of the following:
The second type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via the User’s use of the Services (“Non-Personal Information”).
Non-Personal Information which is being collected consists of technical information and aggregated usage information, and may contain, among other things, the User’s operating system, type of browser, screen resolution, browser and keyboard language, the User’s ‘click-stream’ and activities on the Services, the period of time the User visited the Services and related time stamps, etc.
For avoidance of doubt, any Non-personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.
Types of Non-personal Information we collect from or about you:
The Services are not designed or directed to persons under the age of 18 or persons under the age of legal consent with respect to the use of the Services of any jurisdiction, whichever is higher (“Legally of Age”). If you are not Legally of Age, you should not download or use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we may discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us.
We use your Personal Information for the purposes listed below:
The Group will use your Personal Information, such as your name, home address, email address, telephone number etc., ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning the Services as well as products, services, websites and applications which relate to: (i) other companies within the Group; (ii) White Label Brands; or (iii) Group's business partners and affiliates (collectively: “Marketing Affiliates”), which we believe may interest you.
We may also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.
You may update your marketing preferences at any time through Customer Services (where available). When you choose to download Software pursuant to our Services, notification software may also be downloaded onto your device. This allows us to send notifications to you about our Services directly to your device, for example to inform you about new features, updates, service communications, offers and promotions.
By downloading such Software, You consent to receiving notifications. If You would prefer not to receive these notifications, You will need to manually uninstall the notification software from your device (for example by clicking the "what's this" link on a notification you receive and following the 'how to remove' instructions", or by following the applicable "Settings" and "Notification Centre" uninstall instructions on Your Access Device).
You may at any time decline receiving further marketing offers from us or from our business partners and marketing affiliates by contacting via Live Chat facility. Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
We do not rent, sell, or share your Personal Information with third parties (“Recipients”) except as described in this Privacy Notice. The Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Notice.
We share Personal Information with any of the following recipients:
In addition to the purposes listed in this Privacy Notice, we share Personal Information with those Recipients for any of the following purposes:
Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union.
We use best efforts to ensure that your Personal Information is protected in accordance with our privacy notice, through contractual means (such as by using the contractual clauses approved by the relevant regulators for data transfer) or other means (such as ensuring that the jurisdiction imposes adequate safeguards for data protection).
If you feel that your privacy was treated not in accordance with our Notice, or if any person attempted to abuse the Services or acted in an inappropriate manner, please contact us directly via Live Chat facility.
When you visit or access our Services (for example when you visit our websites), we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags and other technologies ("Tracking Technologies").
The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), for different purposes, such as in order to enhance your navigation on our Services, improve our Services’ performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our Users, advertisers, publishers, customers and partners.
While using the Services you may encounter links to third party websites, services or applications. Please keep in mind that this Privacy Notice does not apply to any third party websites, services or applications, even if they are accessible, downloadable, or otherwise distributed through the Services.
You should always review their privacy practices carefully before providing Personal Information to such third parties.
You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
If you have registered with an account through our Services, the Group will retain your Personal Information during the period your account is active. In addition, the Group will retain your Personal Data for additional periods, to enable the Group to meet its legal obligations under applicable laws or regulations, such as the applicable gambling regulations, Know-Your-Customer and Anti-Money Laundering regulations.
In addition, the Group may retain your Personal Information for longer periods, provided that retaining such information is necessary for the Group’s legitimate interests, such as fraud prevention and record keeping.
If for any reason you wish to delete your Personal Information, please send us an e-mail to [email protected], and we will make reasonable efforts to address your request.
You may contact us at any time by email, and request:
Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.
We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
We employ industry standard procedures and controls to ensure the safety of our users’ information, such as:
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
We reserve the right to change this Privacy Notice at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this Privacy Notice on the Services and/or we will send you an e-mail regarding such changes to the e-mail address that you volunteered. Such substantial changes will take effect seven (7) days after such notice was provided on any of the above mentioned methods. Otherwise, all other changes to this Privacy Notice are effective as of the stated “Last Revised” date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.
If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us via our chat facility on our contact us page.
We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time. If you are unsatisfied with our response, you can reach out to the applicable data protection supervisory authority.
Office of the Data Protection Authority (ODPA)
St Martin’s House, Le Bordage,
St. Peter Port, Guernsey, GY1 1BR