We are committed to protecting and respecting Your privacy. We comply with all applicable data protection and privacy laws. If You do not understand how we handle or use the personal information You provide to us then You are invited to send in any questions by contacting us directly.
Telephone calls may be recorded or monitored for training and/or security purposes. By using this service, you are consenting to the recording or monitoring thereof the Company may collect and record all internet communications, details of transactions you carry through the site and details of your visits to the site.
Processing of Personal Details
Any personal data received in regards to a Player and/or registrant is:
- processed in accordance with the rights of the Player concerned
- obtained only for a specific and lawful purpose
- kept in a secure manner
- is utilised for marketing purposes based on the optout principle.
Storage and use of Personal Data
During the registration process and when you subsequently use your Riverbelle account, specific Personal Data ("Personal Data") is collected including, but not limited to, first and last name, date of birth, credit card Data, home or other physical address, email address, phone number or other contact Data. All of your Data is collected and stored in a secure and protected environment and is correct as it is provided. You are entitled by law to have a copy of the Personal Data recorded and to have any Personal Data corrected. You may change your personal details at anytime by contacting us directly via email.
Disclosure of your Personal Data will only take place in accordance with applicable laws. Such disclosure will primarily be to other companies in the same corporate group as the Company, business partners and marketing affiliates, service providers, consultants or suppliers that are engaged to carry out financial or other processing on our behalf.
Due to the nature of the internet, its use to collect and transfer Personal Data it may necessitate the transmission of your Personal Data outside of the EEA. By using this site you acknowledge and agree to our use of your Personal Data in this manner. We do not collect your Personal Data when you use our Site without your knowledge or rent, sell or trade your Personal Data to any third party.
Your Personal Data may be disclosed for processing to any of the following persons or entities: (i) any companies within our group and their employees who have a need to know such information; (ii) our business partners and affiliates (collectively: “Marketing Affiliates”) for different marketing purposes (see below under “Player Relationship Management (CRM) and Marketing Materials”) (iii) any auditors, contractors or other advisers auditing any of our companies; (iv) any payment processors who assist us in receiving and making payments to and from you; and (v) our licensing authority.
Any processing performed by any of the aforementioned persons or entities will, if required by law, be governed by an agreement protecting your Personal Data. If we sell all or part of our business, sell or transfer some or all of assets, are involved in a merger, acquisition or business transfer, or in the event of bankruptcy, we may disclose and transfer your personally identifying information to a purchaser, acquiring party or other third party involved in the transaction.
In such an event, you will be notified via email or notice posted on our website explaining your options regarding your personal information and the identity of the new data processor responsible for handling your personal information.
You may ‘opt out’ of receiving any promotional communications either by choosing to opt out where such option is made available on the Site or in an email you receive from us, or at any time by sending us an email.
To protect us and any other users of the Site against fraud including use of stolen credit cards, or any other fraudulent or criminal activity (including any chargeback or other reversal of a payment) we may check your details against, and share Personal Data with other online gaming sites, banks, credit card companies and other fraud prevention agencies. In addition, money laundering legislation requires all financial institutions to collect and record Personal Data to confirm a customer’s identity and to report any transactions arousing suspicion.
Player Relationship Management (CRM) and Marketing Materials
The Company Riverbelle reserves the right to process personal data for CRM purposes.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If You follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before You submit any personal data to these websites.
We also share and disclose certain Personal Data, such as your name, email address, telephone number, etc. (“Marketing Details”) with our Marketing Affiliates (including with other online gaming operators) for the purpose of providing You different marketing offers we or our Marketing Affiliates believe are relevant for You. Our Marketing Affiliates may use these Marketing Details for different marketing techniques, such as direct email, SMS and telephone marketing purposes.
If You no longer wish to receive these marketing offers You can send us an email and we will remove you from our customer marketing lists and we will no longer share your Marketing Details with Marketing Affiliates. Please note, though, that you will continue to receive non-marketing offers from us (e.g. service-related updates). Additionally in order to stop receiving marketing offers from Marketing Affiliates who have received Your Marketing Details prior to you unsubscribing you will have to unsubscribe directly.
Security of Processing
Your security as a customer is of the utmost importance to us. Online security measures such as passwords and account numbers are used when all transactions take place to ensure that no one can gain access to your financial or personal details. When you open an account at Riverbelle Online Casino, your details are fully encrypted by the strictest 128-bit SSL encryption for total security. When Personal Data is transferred over the Internet, we and our e-commerce partner use 128-Bit Secure Socket Layer Encryption Technology to ensure the security of all Personal Data. All commercial transactions at Riverbelle Online Casino are facilitated by Datacash Ltd, the internet’s premier e-cash merchant. They provide our Customers with safe and secure e-cash and play an active role in fraud prevention and detection. Their aim is to ensure the integrity of client’s accounts and safeguard payments made to you. Risk sentinel, advanced fraud-management software that protects Riverbelle Online Casino customers from online fraud, has been implemented to provide you with ongoing protection.
As we operate internationally, it may be necessary to transfer your Personal Data to other companies within our group or to parties with whom we have contracted for certain services to assist us in delivering our services to you. These parties may be located in countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union. If you choose to provide us with Personal Data, you expressly consent to us transferring that information to, and storing it on, servers located outside of the European Union - in these instances we will transfer and store your information in a safe, confidential and secure environment.
Sale of the Company/Database
Please note that we may enter into an agreement with a third party (which may be another online gaming operator or a Marketing Affiliate for example) for a sale of our customer database (all or a part) and this would involve the transfer by us of your Marketing Details to this third party so that they can proceed to communicate with you to offer their products, services etc and to send you materials relating to these products and services. As always you have an option to opt-out from your Marketing Details being transferred in this manner and you can do this by sending us an email directly.
Correction of Incorrect Account Information
You have the right to require access to Your own personal data and/or have the right to correct and/or erase wrong and/or inappropriate data.
Cookies / ActiveX
The Company Riverbelle Website works by using cookies and Active X components for (but is not limited to) the following purposes:
- To identify the Player's preferred language so it is automatically selected when the Player returns to the Company Riverbelle
- To store information about the Player's preference's and so to allow us to customise our site according to the Player's individual interests
- For analysis of Website traffic so as to allow us to make suitable improvements
- The operation of the games (such as the flash casino)
- To serve advertisements which the Company Riverbelle believes will be of interest to You
Please be aware that it may not possible to use the Website or Services without accepting these components. If additional information is required, please email us directly.
Please also visit our rules, terms and conditions covering the use and limitations of liability governing the use of the Riverbelle Online Casino web site and software.
Other linked websites
Right to use the Software
You are permitted to install and use the Software and all content derived from the Software in connection with the use of the websites in accordance with these Terms & Conditions. The Software allows You to use our gambling services available via the websites (the 'Services'). You may install the Software on a hard disk or other storage device and may make backup copies of the Software, provided that such backup copies are used only by You in connection with the Services through a computer of which You are the principal user. The Software's code, structure and organization are protected by intellectual property rights. You must not:
- copy, redistribute, publish, reverse engineer, decompile, disassemble, modify, translate or make any attempt to access the source code to create derivate works of the source code, or otherwise
- sell, assign, sublicense, transfer, distribute or lease the Software
- make the Software available to any third party through a computer network or otherwise
- export the Software to any country (whether by physical or electronic means)
- use the Software in a manner prohibited by applicable laws or regulations
You will be solely liable for any damage, costs or expenses arising out of or in connection with the commission of any Non-Permitted Uses.
Last updated: 27 June 2017